Refunds and Returns Policy for MyMarketingAudit.io
Effective Date: 5 November 2024
Thank you for choosing MyMarketingAudit.io, operated by Evert Kleynhans. We are committed to providing high-quality digital marketing audit services to financial experts. This Refunds and Returns Policy outlines the terms, process, and conditions for refunds on our services. Please review this policy carefully to understand how refunds work and how you can initiate a request.
If you have any questions, please contact us at:
- Email: [email protected]
- Address: 39 Stoffel van Wyk, Universitas Ridge, 9301, South Africa
1. Scope of Services Covered
MyMarketingAudit.io provides digital marketing audit and strategy services tailored for financial experts. Due to the digital nature of our services, we generally do not offer returns, but we may provide refunds under specific conditions as described in this policy.
2. Eligibility for Refunds
Refunds may be provided under the following circumstances:
- Service Not Delivered: If a service purchased was not delivered due to an issue on our end.
- Non-Conformance with Agreement: If the delivered service does not match the agreed-upon scope or description.
- Cancellation Before Commencement: If you cancel your order before any work has commenced, you may be eligible for a partial refund, subject to an administrative fee.
Refunds are not provided for dissatisfaction with the service outcome unless our work did not align with the agreed-upon deliverables or requirements.
3. Refund Process
To initiate a refund request, please follow these steps:
- Contact Us: Email [email protected] with your refund request, including your name, contact information, and order details.
- Provide Reason for Refund: Specify the reason for your request, detailing any issues with the service provided or why you believe a refund is warranted.
- Await Review: Our team will review your request within five (5) business days and may reach out for additional information if needed.
- Receive Confirmation: If your refund is approved, you will receive a confirmation email, and the refund will be processed as outlined below.
4. Conditions and Fees
- Administrative Fee for Cancellations: If you cancel an order before the service begins, a 10% administrative fee may be deducted from your refund to cover processing costs.
- Non-Refundable Services: If any portion of the service has been delivered or partially completed, a refund may not be available, or it may be prorated based on the amount of work completed.
- Refund Denials: Refund requests may be denied if they do not meet the eligibility criteria outlined in Section 2.
5. Refund Timeframes
Refunds are typically processed within 10–15 business days from the date of approval. Depending on your payment method, it may take additional time for the funds to reflect in your account.
6. Contacting Customer Support
If you need help with a refund request or have any questions about this policy, please contact our customer support team at:
- Email: [email protected]
- Phone: 0828378233
- Office Address: 39 Stoffel van Wyk, Universitas Ridge, 9301, South Africa
Our team is available during regular business hours to assist with inquiries.
7. Changes to This Refunds and Returns Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. We encourage you to review this policy periodically for any updates.
By purchasing services on MyMarketingAudit.io, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.